FAQs
What is AquaRider Racer?
AquaRider Racer stands as the foremost provider of underwater scooter rental services in Florida, offering exhilarating aquatic adventures to explore the captivating marine landscapes of the region.
How does the underwater scooter rental process work?
Renting an underwater scooter with AquaRider Racer is effortlessly simple. Utilize our intuitive App to make reservations, attend a comprehensive safety briefing, and embark on your thrilling underwater excursion.
Where are the rental locations?
AquaRider Racer operates at several strategic coastal locations throughout Florida. Specific locations for equipment pick-up and drop-off are conveniently designated within the App.
What are the age and physical requirements for renting an underwater scooter?
To rent AquaRider equipment, individuals must be at least 18 years old and possess basic swimming skills to ensure safety.
Do I need prior experience to operate the underwater scooter?
No prior experience is necessary. Our dedicated team provides thorough safety briefings and operational instructions before every adventure.
What is included in the underwater scooter rental package?
The rental package encompasses the underwater scooter itself, a snorkeling mask, battery, and a comprehensive safety briefing.
Are reservations required, and how can I book?
Reservations are essential to secure your desired time slot and can be conveniently made through our user-friendly App.
What is the rental duration?
Rental duration is determined by battery charge, typically ranging from 30 to 60 minutes depending on usage intensity, with each rental period capped at a maximum of three (3) hours.
What happens if the underwater scooter malfunctions during my rental?
In the rare event of equipment malfunction, promptly exit the water and seek assistance from our staff to report the situation for immediate resolution.
Can I capture photos or record videos during my underwater adventure?
Absolutely! We encourage guests to capture their unforgettable moments. Please ensure your camera equipment is waterproof or adequately protected against water damage.
Are reservations refundable in case of adverse weather or unforeseen circumstances?
Should AquaRider Racer cancel due to adverse weather or unforeseen circumstances, guests will receive a full refund. Otherwise, standard cancellation policies apply.
Can I rent an underwater scooter for multiple days?
Special arrangements can be made for multi-day rentals. Please contact our team to discuss your specific requirements.
Are there any restrictions on diving depths while using the underwater scooters?
For safety reasons, we advise adhering to shallow diving depths, typically ranging from 3 to 10 feet (1 to 3 meters).
How far in advance should I arrive before my scheduled rental time?
To ensure a seamless experience, kindly arrive at least 15 minutes before your scheduled rental time for check-in, safety briefings, and completion of necessary paperwork. Please bring matching identification and a valid payment card.
Is there a maximum number of underwater scooters available for group bookings?
AquaRider Racer readily accommodates groups of varying sizes. Please contact us in advance to confirm availability and inquire about group rates.
Reservation and Cancellation Policies for AquaRider Racer
How do I make a reservation?
Reservations can be effortlessly made through our user-friendly app.
What are the rental requirements?
Renters must be a minimum of 18 years old and hold a valid photo ID and payment method. Additionally, renters are required to comply with all established Rules and Regulations, along with local water activity regulations.
Can I reserve in advance?
Yes, we recommend booking in advance to secure availability. Reservations can be made up to six months ahead.
How do I pay for my rental?
Full payment is required during the reservation process. We accept major credit cards, debit cards, and online payment methods such as Apple Pay and Cash App.
Are taxes and fees included?
All applicable taxes and fees are clearly outlined during the booking process.
What is the cancellation policy?
Cancellations made 48 hours before the rental will receive a full refund. For cancellations, please contact us via WhatsApp.
Can I reschedule my rental?
Yes, reservations can be rescheduled up to 24 hours before the rental, subject to availability. One rescheduling per reservation is allowed. Please contact us via WhatsApp for rescheduling.
What happens if I'm late for my rental return?
Punctuality is appreciated. Late returns may incur additional charges, and no refunds will be given for lost rental time.
Will I receive a safety briefing?
Absolutely! A mandatory safety briefing will be provided before every rental.
What are the age and weight restrictions?
Renters must be at least 18 years old, and weight limits may apply. Please verify before booking.
Is my privacy protected?
Yes, we prioritize the confidentiality and security of customer data. For further details, please refer to our Privacy Policy section.
Can I extend my rental?
Rental extensions are possible based on availability. To renew, simply follow the standard reservation process.
How can I contact customer support?
For inquiries or assistance, please reach out to our customer support team via the WhatsApp function available on the AquaRider Racer app.